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Managing the Grievance Process

Workshop Description
This workshop prepares managers in British Columbia’s health care facilities to effectively handle grievances, manage the grievance process and prepare for arbitrations. It focuses on the responsibilities of management in each of the three steps associated with the grievance procedure and provides an overview of third-party processes for resolving disputes.

Workshop Goals
After completing this workshop, participants will be able to do the following:
  • Describe the grievance process and its impact in the workplace
  • Understand the collective agreement language associated with the grievance and arbitration/adjudication process
  • Effectively investigate, respond to and resolve grievances
  • Prepare for and attend arbitrations
  • Follow-up for and attend arbitrations

Length
This course is offered as a 1-day face-to-face workshop, or as a 3-part webinar series:

Course Outlines
Managing the Grievance Process Workshop
Grievance Webinar Series